![]() ![]() If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. If this helps you to reach a solution, please click the "Accept as Solution" button. If you aren't getting an IP address for the printer now, let me know. Step 2: Install Windows update KB3147458 (Windows 10 only) and Step 9: Other things to try: Disable Simple Network Management Protocol should help. Try the steps in this document if the issue persists: Printer is Offline. Printer Does Not Maintain Wireless Connection. ![]() If the printer still has an IP address, I would skip to Step seven: Assign the printer a static IP address. Please check out the following to see if one of them will help. I wasn't sure if you meant that you were connected again but you couldn't print or if you couldn't get connected again. Greetings for accessing the HP Support Forums for extra support! I see that you are experiencing issues staying connected wirelessly. I will do my best to assist you with this issue. There is no printer error similar to what I referred to above, just no response. Scroll to the bottom of the list and select "Restore Network Defaults"Īfter performing these steps try connecting the printer again using the Wireless Setup Wizard in the Wireless submenu of the Setup menu again."Īfter performing all of the above steop, I printed out the Wireless Network Test Results".Press the Setup menu option on the front panel of the printer.Reconnect the power cord to the rear of the HP printer.Wait 30 seconds, or until the router is fully on and ready.Reconnect the power cord to the wireless router.Disconnect the power cord from the wireless router.Disconnect the power cord from the rear of the HP printer.Press the Power button on the HP printer to turn it off.Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the printer is idle and silent before you continue. I found and did the following:įollow these steps to reset your HP printer, your wireless router, and your computer. Lets try to reset the Printer here: Turn the printer on, if it is not already on. So, I reviewed all prior submissions to this HP web site relating similar problem. Turned it on today and no print! I got an error message, bottom left side of computer screen, that said the printer could not connect. I turned the printer off abd did not try to use it again until now. I had successfully set up my printer a couple days ago. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar to HP Support Community If you don't find Printer assistant, please download full feature software from this link:, enter the Product Number and select the correct Operating System. If you do not see the Icon on the desktop screen, Click on start > Go to All programs > Look for Printer name > Click on it and again click on your Printer name. Do you have a full feature printer software? To find out if you have a full feature drivers installed, try these steps: On desktop, you will find you Printer icon, click on it and let me know if Printer assistant opensģ. Is your printer connected to your computer via a USB cable? If not, please connect it using a USB cable.Ģ. Business PCs, Workstations and Point of Sale Systemsīefore you attempt the Regionalization Reset, please check those details firstġ. ![]()
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